Privacy Policy
1. Introduction
Welcome to KheloStar ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our online gaming services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access or use our services.
KheloStar is committed to protecting your privacy and ensuring the security of your personal information. We operate under the jurisdiction of Curacao and comply with applicable data protection laws and regulations, including GDPR where applicable.
Quick Summary
- We collect information to provide and improve our gaming services
- Your personal data is encrypted and securely stored
- We never sell your personal information to third parties
- You have rights to access, modify, or delete your data
- We comply with international data protection standards
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Account Information: Name, email address, phone number, date of birth, address
- Identity Verification: Government-issued ID, passport, driving license, utility bills
- Financial Information: Bank account details, payment method information, transaction history
- Gaming Activity: Game preferences, betting history, wins and losses, account balance
- Communication Records: Chat logs, support tickets, email correspondence
- Device Information: IP address, browser type, operating system, device identifiers
2.2 Automatically Collected Information
When you access our services, we automatically collect certain information:
- Log files and usage data
- Cookies and similar tracking technologies
- Location data (with your consent)
- Session information and timestamps
- Browser and device characteristics
2.3 Information from Third Parties
We may receive information about you from:
- Payment processors and financial institutions
- Identity verification services
- Fraud prevention services
- Marketing partners (with your consent)
- Social media platforms (if you choose to connect your accounts)
3. How We Use Your Information
We use your personal information for the following purposes:
🎮 Service Provision
- Create and manage your account
- Process deposits and withdrawals
- Provide customer support
- Facilitate gaming activities
🛡️ Security & Compliance
- Verify your identity (KYC compliance)
- Prevent fraud and money laundering
- Comply with legal obligations
- Monitor for responsible gaming
📈 Improvement & Marketing
- Improve our services and user experience
- Send promotional communications (with consent)
- Conduct market research
- Personalize your experience
⚖️ Legal Requirements
- Comply with licensing requirements
- Report to regulatory authorities
- Respond to legal requests
- Protect our rights and interests
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
4.1 Service Providers
We may share information with trusted third-party service providers who assist us in:
- Payment processing and financial services
- Identity verification and KYC checks
- Customer support and communication
- Marketing and analytics services
- Technical infrastructure and security
4.2 Legal Compliance
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Respond to claims or legal proceedings
- Protect the rights, property, or safety of KheloStar, our users, or others
- Prevent fraud or investigate security incidents
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the same privacy protections.
5. Data Security
We implement comprehensive security measures to protect your personal information:
🔐 Encryption
All data transmissions are protected with 256-bit SSL encryption. Personal and financial data is encrypted both in transit and at rest.
🏢 Secure Infrastructure
Our servers are hosted in secure, certified data centers with physical security controls, environmental monitoring, and backup systems.
👥 Access Controls
Access to personal data is restricted to authorized personnel only and is subject to strict confidentiality agreements.
🔍 Monitoring
We continuously monitor our systems for security threats and vulnerabilities, with 24/7 security monitoring and incident response.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
Retention Periods
| Data Type | Retention Period | Purpose |
|---|---|---|
| Account Information | 5 years after account closure | Legal compliance and fraud prevention |
| Transaction Records | 7 years | Financial regulations and tax compliance |
| Identity Documents | 5 years after verification | KYC and AML compliance |
| Gaming Activity | 3 years | Regulatory reporting and dispute resolution |
| Communication Records | 2 years | Customer service and dispute resolution |
| Marketing Data | Until consent withdrawn | Marketing communications |
7. Your Privacy Rights
You have several rights regarding your personal information. These may vary depending on your location and applicable laws:
📋 Right to Access
You can request a copy of the personal information we hold about you, including details about how it's processed.
✏️ Right to Rectification
You can request correction of inaccurate or incomplete personal information.
🗑️ Right to Erasure
You can request deletion of your personal information, subject to legal and regulatory requirements.
⏸️ Right to Restrict Processing
You can request limitation of how we process your personal information in certain circumstances.
📤 Right to Data Portability
You can request transfer of your data to another service provider in a structured, machine-readable format.
❌ Right to Object
You can object to processing of your personal information for direct marketing or other legitimate interests.
How to Exercise Your Rights
To exercise any of these rights, please contact us at:
- Email: [email protected]
- Live Chat: Available 24/7 on our website
- Customer Support: Through your account dashboard
We will respond to your request within 30 days and may require verification of your identity before processing your request.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us provide and improve our services.
9. International Data Transfers
Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.
When we transfer your personal information internationally, we ensure appropriate safeguards are in place, such as:
- Standard contractual clauses approved by relevant authorities
- Adequacy decisions by data protection authorities
- Binding corporate rules
- Certification schemes and codes of conduct
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
If we become aware that we have collected personal information from a child under 18, we will take immediate steps to delete such information from our systems.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Post the updated policy on our website
- Update the "Last Updated" date
- Notify you via email or account notification for significant changes
- Provide a summary of key changes where appropriate
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Data Protection Officer
Email: [email protected]
General Privacy Inquiries
Email: [email protected]
Postal Address
KheloStar Gaming Ltd.
Heelsumstraat 51
E-Commerce Park
Curacao
13. Legal Basis for Processing (GDPR)
For users in the European Economic Area, we process your personal information based on the following legal grounds:
Contractual Necessity
Processing necessary to perform our contract with you (e.g., account management, payment processing)
Legal Obligation
Processing required to comply with legal obligations (e.g., KYC, AML, tax reporting)
Legitimate Interest
Processing necessary for our legitimate interests (e.g., fraud prevention, service improvement)
Consent
Processing based on your explicit consent (e.g., marketing communications, optional features)