Open source support ticket system
osTicket is an open source customer support ticket management software. The app enables you to collect all incoming enquirers from phone calls, email, and web forms into one platform. Users can then filter tickets and route them to the right executive
| Developer | osticket.com |
| Language | PHP, MySQL |
| Price | FREE (Open Source) |
| installation Charge | $10 |
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What is osTicket
osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. You can manage, organize and archive all your support requests and responses in one place while providing your customers with the accountability and responsiveness they deserve.
Overview of osTicket Features
- Agent collision avoidance
- Assign and transfer tickets
- Configurable automatic reply
- Configurable help topic
- Custom fields
- Custom help topic forms
- Customer support portal
- Dashboard reports
- Internal notes to tickets
- Rich text or HTML email
- Rules to route incoming tickets
- Service Level Agreements
- Ticket filters
osTicket installation
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